Insurance & Payment Policy

We understand that financial and insurance issues can be stressful and confusing for patients with cancer and other illnesses. With the monumental changes in the healthcare system over the last few years, both patients and healthcare providers now carry a greater burden in understanding and complying with guidelines outlined in individual insurance plans. Patients who do not follow the guidelines of their particular insurance coverage may be responsible for payment of fees and services; therefore, it is important that patients determine and understand what their coverage allows prior to beginning treatment. We are committed to providing quality medical care and understand that payment of your bill is considered part of your care plan.

We will verify your insurance coverage when you are a new patient or when your insurance changes. If your insurance does change, please notify us before your next visit so we can make the appropriate changes to help you receive your maximum benefits. Failure to notify us of changes may leave you responsible for payment of services. As a courtesy to our patients, we will submit claims to your insurance carrier for you; however, we cannot predict or guarantee what part of our services will or will not be covered by your particular plan.

Copays are due at the time of service. We accept cash, checks, VISA, and MasterCard. A $30.00 fee will be assessed for returned checks. You may also pay your bill using electronic bill pay through your bank. Please call our Business Office or your bank if you have questions. Payment plans can be arranged in advance with the Patient Financial Coordinator for balances you cannot pay in full, please call 920-432-6016 to speak with her. Financial assistance is also available to those who qualify, please contact our Patient Financial Coordinator at 920-432-6016 to discuss the options.

For patients with cancer who do not have an insurance plan, financial services and patient assistance programs are available on a local, regional and national basis. These services include but are not limited to Medicaid programs and drug assistance programs sponsored by every major pharmaceutical company. Patients who know they are uninsured or underinsured should contact our Patient Advocate at 920-884-1458 for assistance on how to participate or enroll in these services.

When labs, x-rays, or other tests are ordered by Green Bay Oncology, please check with your insurance company as to where you are authorized to have these studies done. We are not responsible for any bill if you have a test done at an unauthorized location.