SUMMARY OF RESPONSIBILITIES: The Oncology Operations Manager is responsible for overseeing operations of designated practice sites and ensuring sites operate according to established standards. Most importantly, this position identifies operational problems and takes immediate and proactive measures to continuously improve patient processes and other workflows by creating or revising work standards. The Oncology Operations Manager achieves measured results through people and process and is responsible for expected outcomes and a positive work environment. The position acts as a role model and leader within Green Bay Oncology and its hospital partners and executes organizational initiatives across all teams. The Oncology Operations Manager is a visionary leader who sees how things can be better and aligns needed change with trends of the oncology business.

ESSENTIAL FUNCTIONS:

• • Serves as one of the managers within the core operations leadership group of Green Bay Oncology and holds self accountable to leadership competencies

• • Leads and supports change and process improvement initiatives including, but not limited to, creating standard, efficient, and value-added processes; communicating a clear vision; influencing and motivating others; and developing strong relationships with key stakeholders.
  • Leads and supports the financial resource functions of the organization including, but not limited to, managing expenses; preparing, monitoring, and executing within limits of the budget or other financial parameters; monitors productivity standards; manages the purchasing process, and any other decisions related to the finances for the area of responsibility.
  • Leads a team of colleagues using appropriate human resource management including, but not limited to, performance management; education and development; hiring and retention; workforce planning, coaching and counseling; and supporting activities that promote colleague engagement and satisfaction.

• Oversees and leads designated team members to function as high-performing teams.
• Utilizes process improvement and change management techniques, tools, and data/metrics to develop and implement detailed action plans to continuously be better by achieving more efficient work flows and an enhanced patient experience.
• Collects and analyzes data to measure results.
• Develops departmental goals, standards, and objectives which directly support the strategic plan and other initiatives of the organization, and communicates in a way that effectively motivates employees to implement those standards of work.
• Forecasts staffing needs and provides optimal staffing for work teams in accordance with provided or developed productivity standards.
• Acts as a liaison for the organization across hospital departments, other third parties, and between providers and staff.
• Ensures compliance with standards of care, policies and procedures, and regulatory and accreditation requirements. Evaluates these organizational components regularly to maintain effectiveness.
• Problem solves, critically thinks, and manages risk.
• Adheres to the appropriate policies of our hospital partners or other applicable third-party entities.
• Manages applicable contracts and service agreements associated with the oncology service line.
• Provide a safe environment for patients and employees.
• Demonstrates Green Bay Oncology's values: Pursue Empathetic, Caring Relationships; Embrace the Difficult; Take Responsibility; Be Better.
• Ensure that the Company's culture and values promote ethical practices, integrity, and a positive work climate.
• Willingly accepts other duties as assigned.

*Local travel required

QUALIFICATIONS AND EXPERIENCE:

• Bachelor's Degree in healthcare management or nursing, or other related field is required.
• Master's degree preferred.
• Minimum of five years' experience directly applicable to primary work required.
• Adequate clinical knowledge and skills to plan, evaluate, and supervise the quality of patient care.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of process improvement methods, tools and resources, i.e. PDCA, SBAR, etc.
• Ability to collect and analyze data
• Excellent and effective communication skills with ability to align communication with appropriate audiences.
• Strong critical thinking, diplomacy, problem-solving and multi-tasking abilities.
• Possess tact, concern for others, objectivity, and the willingness/ability to adapt to change.

• Ability to maintain control and act appropriately during stressful and emergent situations.
• Strong organizational skills and ability to prioritize work.

• Knowledge and understanding of healthcare required rules and regulations, i.e. HIPAA, OSHA, etc.
• Competent and proficient understanding of computer programs needed to fulfill responsibilities of the role.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• This job operates in a health care setting where contact with patients who may have a contagious illness could occur.
• Occasionally, exposed to hazardous chemicals
• The noise level in the work environment is usually moderate.
• Regularly required to sit, stand, twist, bend and walk; use hands to finger, handle, and feel; reach with hands and arms.
• Requires close visual acuity to include distinguishing color and peripheral sight, and ability to speak, smell and hear are required.
• Occasionally climb, balance, stoop, kneel and/or crouch.
• Evening and/or weekend work; extended hours and irregular shifts may be required.
• Rarely lift and/or move up to 50 pounds.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.